Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, just go to our contact page and tell us the exact issue so we can begin the return/refund process.

You can always use our 'Contact' page to contact us for any return questions.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

If you receive damaged products, make sure to reach out to us and send us a video asap. So we can get the issue fixed for you.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Pre- Purchase Sheepskin Boots & Slippers

When you pre-order any pair from our sheepskin boot or slipper range, payment is taken in full at the time of purchase. Production begins once 1,000 pairs have been pre-ordered and paid for.

If we have not reached 1,000 paid pre-orders within 12 months of 1 October 2026, the pre-order sale will be treated as unsuccessful and at our discretion we may not go ahead with production. If we do not go ahead with production every order will be refunded in full, including any delivery charges paid, back to the original payment method.

If 1,000 paid pre-orders are made before 1 October 2027 production may be rescheduled earlier as order numbers build. We will always email you with revised timings.

If 1,000 paid pre-orders are not reached before 1 October 2027 we may at our discretion go into production or hold off on production till a later date and we will always email you with revised timings. You can request a full refund, including delivery charges, at any time before your order ships.

Thank You.